Terms of Service

1. Acceptance of Terms

By accessing or using the Upkilo platform ("Service") provided by Upkilo Technologies Private Limited, you agree to be bound by these Terms of Service. If you do not agree to any part of these Terms, you may not access the Service.

2. Description of Service

Upkilo is a cloud-based SaaS platform that provides appointment scheduling, client management, billing, and business operations tools for service-based businesses worldwide.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. You must not:

• Share account credentials with unauthorized persons
• Transmit malicious code, viruses, or content of a destructive nature
• Use the Service for any illegal or unauthorized purpose

4. Subscription & Billing

Subscriptions are billed in advance on a monthly or annual basis. You may cancel at any time; your access continues until the end of the current billing period. Refunds are not provided for partial periods. Prices are exclusive of applicable Indian GST and other taxes unless stated. We will notify you of price changes at least 30 days in advance.

5. Data Ownership & Portability

You retain full ownership of all data you upload to the Service. We process your data only to deliver the Service as described in our Privacy Policy. You may export your data at any time via the built-in export tools. Upon account termination, your data is retained for 30 days then permanently deleted.

6. Privacy & Data Protection

Your use of the Service is subject to our Privacy Policy. We are committed to protecting your privacy in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws. We do not sell your data. Government and law enforcement data requests are handled per Section 12 of the Privacy Policy.

7. Prohibited Uses

You may not: (a) use the Service for any unlawful purpose under Indian law or the laws of your jurisdiction; (b) attempt to gain unauthorized access to any part of the Service or its infrastructure; (c) transmit malware, spam, or harmful content; (d) resell or sublicense the Service without written authorization; (e) store or transmit content that infringes intellectual property rights; (f) interfere with the Service's integrity or performance.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Upkilo Technologies Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our total aggregate liability shall not exceed the amounts paid by you in the 12 months preceding the claim. Nothing in these Terms limits liability for death, personal injury, or fraud caused by gross negligence.

9. Termination

We may suspend or terminate your access if you violate these Terms or applicable law. You may terminate your account at any time through account settings. Upon termination, your data is retained for 30 days per Section 5, after which it is permanently deleted.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996 (India), conducted in English. The seat of arbitration shall be India. For users located in the European Union or other jurisdictions, mandatory consumer protection laws of your jurisdiction may also apply.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, a Grievance Officer has been designated. Contact: grievance@upkilo.com. Grievances are acknowledged within 24 hours and resolved within 30 days.